Shipping Policy

Welcome to Mitti Designs! We are committed to ensuring a seamless and efficient delivery experience for all our customers. Please review our shipping policy below for details regarding processing times, shipping costs, and delivery information.

Processing Time

  • Order Processing: Once you place an order, we take 1-3 business days to process and prepare your items for shipping.
  • Handcrafted Pieces: Since our wall hangings are crafted with care and attention to detail, please note that some items may take additional time to prepare based on availability and seasonal demand. We will notify you if additional time is needed.

Shipping Costs

  • Free standard shipping for all products, regardless of the order amount.

Estimated Delivery Time

  • Within India: Standard shipping typically takes 5-7 business days from the dispatch date. For remote locations, delivery may take an additional 2-3 days.
  • International Orders: International delivery times vary by location, generally ranging between 7-21 business days. Customs processing may cause delays beyond our control.

Order Tracking

Once your order is dispatched, we will send you a confirmation email with tracking information. You can use this information to monitor your order’s progress and estimated delivery date. If you have any questions about tracking, feel free to reach out to us.

Customs and Duties for International Orders

Please note that international orders may be subject to customs fees, taxes, or import duties once they arrive at the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on these fees.

Delivery Issues

  • Delayed or Lost Packages: If your package is delayed beyond the expected delivery time, please contact us at admin@mitti.design or call us at +91 7021426292. We will assist in tracking your order and ensuring it reaches you as soon as possible.
  • Incorrect Address: Please ensure your shipping address is accurate at the time of checkout. Mitti Designs is not responsible for packages lost or delayed due to incorrect address details provided by customers.
  • Failed Delivery Attempts: If a delivery attempt is unsuccessful and returned to us, additional shipping charges may apply to resend the item. We will contact you to arrange a new shipment.

Contact Us

For any inquiries or assistance with your order, please reach out to our customer support team at admin@mitti.design or call us at +91 7021426292.

We’re here to help!

Thank you for choosing Mitti Designs! We appreciate your support for handcrafted art and our mission to bring unique wall decor to your home. We hope to provide you with a wonderful shopping experience and timely delivery.