At Mitti Designs, we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand our processes and terms.

Eligibility for Returns

  • Return Window: We accept returns within 14 days from the date of delivery.
  • Product Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Returnable Items: Certain items are non-returnable, including custom-made orders, gift cards, or items marked as “Final Sale” on our website.

Return Process

  1. Initiate a Return: To initiate a return, please contact us at  admin@mitti.design or call us at +91 7021426292 with your order number and reason for the return.
  2. Return Authorization: Once we receive your request, we will review it and, if approved, provide you with return instructions, including the return shipping address.
  3. Packing & Shipping: Ensure the item is securely packed to avoid damage during transit. Mitti Designs is not responsible for any items damaged or lost during return shipping.

Return Shipping

  • Domestic Returns: For domestic orders, customers are responsible for return shipping costs. We recommend using a trackable shipping method.
  • International Returns: For international returns, customers are responsible for all return shipping fees, including customs duties, if applicable.

Refunds

  • Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 5-7 business days.
  • Refund Method: If approved, the refund will be processed back to your original payment method. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank’s processing time.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is not in its original condition or is damaged for reasons not due to our error).

Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item for the same item, please contact us within 7 days of receiving your order.
  • Exchange Process: For eligible exchanges, we will arrange a replacement once the original item is returned and inspected.

Non-Refundable Scenarios

  • Custom Orders: Custom-made or personalized items cannot be returned or refunded.
  • Items Past Return Window: We cannot accept returns or process refunds for items beyond the 14-day return window.
  • Improper Packaging: Items not returned in their original condition, packaging, or without prior authorization are not eligible for a refund.

Contact Us

If you have any questions regarding our Return and Refund Policy, please feel free to reach out to us at  admin@mitti.design, or call +91 7021426292. Our team is here to assist you!

Thank you for choosing Mitti Designs. We appreciate your trust and support for handcrafted decor, and we’re committed to ensuring you have a satisfying shopping experience with us.